We’ve all been there—rates, EMIs, and paperwork swirling in our heads while life refuses to hit pause. Bank of Baroda’s Home Loan Customer Care team exists precisely for these moments, and in the next few minutes we’ll show you how to get the answers you need without losing your cool.
Bank of Baroda Home Loan Customer Care Details
| Service / Department | Contact Details |
|---|---|
| Personal Banking — Domestic Toll-Free (24×7) | 1800 5700 / 1800 5000 |
| Personal Banking — From Outside India (24×7) | +91 79 6629 6009 |
| Missed-Call Balance Enquiry | 8468 001 111 |
| Missed-Call Mini Statement | 8468 001 122 |
| CKYC ID — Central Registry Toll-Free | 7799 022 129 |
| PMJDY & other FI Schemes (06:00 am – 10:00 pm) | 1800 102 7788 |
| Head Office — Principal Nodal Officer | Phone: (0265) 231 6792 Email: cs.ho@bankofbaroda.com Address: Baroda Bhavan, 7ᵗʰ Floor, R.C. Dutt Road, Vadodara 390007 |
Suggested Read: Bank of Baroda LAP
Bank of Baroda Home Loan Customer Care Information for NRIs
| Service / Region | Contact Details |
|---|---|
| NRIs — From overseas locations (24×7) | +91 79 6629 6629 |
| NRIs — From India (toll-free) | 1800 5700 / 1800 5000 |
| NRI complaints / queries (email) | nricustomercare@bankofbaroda.com |
| Oman (toll-free) | 800 77196 |
| Kenya (toll-free) | 0800 721 742 |
| UAE (toll-free) | 800 018 30996 |
| United States (toll-free) | 1 844 537 9719 |
| United Kingdom (toll-free) | 0800 047 8340 |
| BoB Video Call service | (Initiate via Bank of Baroda website/app) |
Suggested Read: Bank of Baroda Home Loan Repo Rate Cut
Bank of Baroda Home Loan Grievance Readressal
Buying a home is one of life’s milestone moments, yet the paperwork, EMIs, and fine-print can occasionally spark questions—or even frustration. When that happens, BOB has a clearly defined, time-bound grievance mechanism that moves each complaint up the chain until it’s fully resolved.
Contact Your Branch First
Always start here – most issues get sorted out on the spot.
- Reach out to the Branch Manager of the branch that services your home loan.
- Explain the issue in detail and keep copies of any supporting documents.
Level 1 – Regional Manager
Escalate only if the branch response isn’t satisfactory or no reply within a reasonable time.
- Locate your Regional Manager via the “View Regional Managers” link on the Bank of Baroda website.
- Submit the complaint (email, letter, or phone) and quote your SPGRS Tracker ID or account/loan number.
- Keep a record of the communication for reference at higher levels.
Check Out: List of Regional Managers
Level 2 – Zonal Manager
Move up if you’re still unhappy after the Regional-level reply.
- Find your zone’s Zonal Manager using the “View Zonal Managers” link on the website.
- Forward the full complaint trail, including the Regional Manager’s response and your Tracker ID.
Check Out: List of Zonal Managers
Level 3 – Principal Nodal Officer (Head Office)
Final in-bank authority for grievance resolution.
Shri Debabrata Das
General Manager (Operations & Services) – Principal Nodal Officer
Bank of Baroda, Head Office, 7ᵗʰ Floor, Baroda Bhavan,
R C Dutt Road, Alkapuri, Vadodara 390007, Gujarat, India
- Contact Number: (0265) 231 6377
- Email ID: cs.ho@bankofbaroda.com
Include: Tracker ID, loan/account number, and copies of all prior correspondence.
Reserve Bank of India – Integrated Ombudsman Scheme 2021
If Level 3 doesn’t resolve your concern, you can approach the RBI Ombudsman.
- File a complaint online, by email, or post under the RBI Integrated Ombudsman Scheme 2021.
- Attach your complete communication trail and Tracker ID.
Check Out: RBIs Banking Ombudsman Details
Registering your complaint through Online Complaint (SPGRS) on BoB’s homepage gives you a Tracker ID—quote it at every stage.
Walk-in help is available on Customer Day (15ᵗʰ of every month, or next working day) at all branches and offices for quick, face-to-face resolution.
Conclusion
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Frequently Asked Questions
Bank of Baroda home loans offer low interest rates, low processing charges, higher loan amounts, free credit cards, longer tenures, and easy top-up loans.
You can reach Bank of Baroda by calling their toll-free number 1800 5700 or 1800 5000, available 24/7.
You can contact the Bank of Baroda customer care number or visit the nearest branch to speak with a representative.
Yes, you can file a complaint using Bank of Baroda’s online grievance management system available on their website.
Yes, the Bank of Baroda home loan customer care number is available 24/7 for all your inquiries and support needs.
To check your home loan status, you can contact the customer care numbers mentioned above or visit the nearest Bank of Baroda branch.
Generally, you’ll need identity proof, address proof, income proof, property documents, and bank statements. Specific requirements may vary, so it’s advisable to consult the bank directly.
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